Stop engaging difficult people
44.4% have experienced customer violence or abuse Few of us are in a position where we can pick ...
Get over it and speak up
70% say that presentation skills are critical to career success Public speaking is central to effective customer engagement, ...
Be someone others want to engage with
3% of people consider salespeople trustworthy How would you feel about engaging with someone you don’t trust? While ...
The confidence you need is within
85% of women opt out of life activities Anyone who has ever managed a team of people involved ...
Show charisma or get out of marketing
50% innate and 50% learned Some people have a charisma that seems to enable then to connect and ...
Stop speaking like a transported convict
38% of a presenter’s impact is how they say it This paper has already addressed research that shows ...
Looking good really does matter
90% say appearance effects client perceptions This is a difficult subject for me to write about because I ...
Stop talking and start listening
9% writing, 16% reading, 30% speaking, and 45% listening Have you ever had a conversation where the other ...
Your lack of authenticity is costing you business
63 per cent of customers would buy from an authentic brand It is very difficult to establish a ...
Customer engagement follows staff engagement
15% employee engagement is common and dangerous Most businesses I come across operate on the belief that they ...
Your customer is judging you right now
87% of executives rate reputation damage as more important as any other strategic issue Highlighting the importance of personal ...
Proritise EQ over IQ
70% of the time average IQ trumps high IQ There is a commonly held view that IQ, or ...