Stop speaking like a transported convict

38% of a presenter’s impact is how they say it This paper has already addressed research that shows ...

Looking good really does matter

90% say appearance effects client perceptions  This is a difficult subject for me to write about because I ...

Stop talking and start listening

9% writing, 16% reading, 30% speaking, and 45% listening Have you ever had a conversation where the other ...

Your lack of authenticity is costing you business

63 per cent of customers would buy from an authentic brand It is very difficult to establish a ...

Customer engagement follows staff engagement

15% employee engagement is common and dangerous Most businesses I come across operate on the belief that they ...

Your customer is judging you right now

87% of executives rate reputation damage as more important as any other strategic issue Highlighting the importance of personal ...

Proritise EQ over IQ

70% of the time average IQ trumps high IQ There is a commonly held view that IQ, or ...

Find that essential empathy

90% of employees view empathy as important ‘Researchers generally define empathy as the ability to sense other people’s ...

To communicate – look beyond words

55% of the impact of face to face contact is facial expressions Before we can begin to enhance ...

Stop missing out on referrals

84 percent of B2B decision makers start the buying process with a referral Businesses that rely on advertising ...

Sack every sales person lacking persistence

8 – 18 cold calls before reaching a prospect It is one thing to make a cold call, ...

After 30 seconds it can be too late

30 seconds to form a first impression Personal engagement with a prospect, or anyone for that matter, is ...