Thirty years in consumer behaviour and marketing suggest to me that central to optimal decision making are:
- Data – delivering better decision making than intuition
- Thought – objective, critical, and lateral thinking
- Consumers – the consumer is central to every decision
- Excellence – better addressing consumer needs and expectations
- Ethics – Demanding by consumers and delivering sustainability
Variously called a brand strategist, culture consultant, marketing strategist, marketing advisor, communication strategist, e-commerce consultant or business strategist – I work with smart people to manage consumer behaviour to deliver social and commercial objectives – reducing costs, maximising revenue, increasing margins, and building sustainable value.
My academic background is in psychology, education, and business. I have limited faith in traditional marketing– preferring an evidence-based pragmatic approach placing the priority on delivering tangible, measurable, and sustainable outcomes for governments, business and NGOs.
I sit on several boards, including that of DQ Australia – a provider of digital marketing, e-commerce, community development and digital automation services, and Picasso Capital Management – the developer of e-commerce platforms.
Without exception – I say it as I see it. I am almost always up for a pot of tea chat. You will soon establish if I can add value
My primary expertise is consumer behaviour and the application of consumer psychology, behavioural economics to:
Underpinning my approach are the following core principles
- Marketing, a subset of psychology, involves the management of behaviour to achieve social and/or commercial objectives
- Cost effective behaviour management requires a deep understanding of the audience and how to change the behaviour of individuals within it
- Brand is the management of perceptions to enhance productivity, performance, and profitability
- Advertising can attract traffic or enquiry – but brand and culture drive customer lifetime value
- Branding, a subset of brand, brings the brand to life eliminating the gap between optimal and actual brand
- Eliminating the gap between optimal and actual involves marketing and HR establishing the optimal culture
- Marketing and branding are more science than art – relying more on data that intuition and creative ideas
- Marketing and branding should and can be measurable and accountable
- Communication does not occur without a reciprocal processf