CUSTOMER SERVICE IS ABOUT MANAGING COMMUNITY EXPECTATIONS
Local Governments lowering costs and increasing income through engagement
That community is in decline is evidenced by the facts that 30% of Australians now live alone, fewer and fewer people members of clubs and or attending events, only 15% attend a Church (or similar) event once a month or more, less than 5% of workers are a member of a Union, family members are working longer and longer hours and the growing obsession with social media.
While the obsession with social media is seen by some as a solution to the decline in community, psychologists like Hugh McKay have clearly demonstrated it is not. Social media will never replace community – offline community – as it lacks genuine connection. Despite this 16 million Australians are spending an average of 16 hours per week on Facebook alone.
The social cost of this decline in community is well documented. It leads to social isolation, loneliness and anxiety. The economic cost of this decline in community is less week documented. The decline in community contributes the higher levels of petty – and not so petty – crime, greater demands on social services, lower participation rates and lower donation or contributions.
Many, including Hugh Mckay would argue that this is the biggest issue facing our society
This webinar will look simple and inexpensive strategies for:
- Maximising community engagement
- Maximising community participation
- Maximising the economic benefits of community
OUTCOMES – recommended action for local governments
Thursday, 31 October 2019
Western Time: 11.00 am – 12.00 pm
Central Time: 1.30 pm – 2.30 pm
Eastern Time: 2.00 pm – 3.00 pm
REGISTRATION – FREE
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