sell just as hard after the purchase is complete

67% more in months 31-36 than in months 0-6  Research has found that, on average, customers spend 67% more in the 31st – 36th month of a relationship than they do in the first six months. Another study found that a 5% increase in customer retention can lead to a 25 – 95% increase in profits. Yet…

Become a member to read this article and get unlimited access
No tags