Leverage the human need for connection
36.5% will spend more if they are brand loyal Brand loyalty ...
Add tangible value to each purchase
21% of marketing expenditure on existing customers Recent research found that ...
Address conversion rates before enquiries
81% of sales happen after 7 or more interactions Unfortunately, most ...
When fewer enquiries is more profitable
2.35% conversion rates on average Research suggests that the average conversion ...
Identify the behaviours to be managed
IDENTIFY THE BEHAVIOURS TO BE MANAGED82% of customers expect an ...