95% don’t trust a degraded design
95% don’t trust a degraded design get the aesthetics right Some 89% of consumers say that they trial a ...
82% multiscreen
ensure your site is right on all devices Some 89% of consumers say that they trial a competitor ...
81% want 24/7 response times
get your service offering right This is the final of five thoughts dealing with the reasons why some ...
64 million at Amazon
get the range and variety right This is the fourth of five thoughts dealing with the reasons why ...
90% experience a lack of trust
ensure you are trusted This is the third of five thoughts dealing with the reasons why some e-commerce ...
70% want to shop anytime, anyhow
make it as easy as possible This is the second of five thoughts dealing with the reasons why ...
65% want same day delivery
if you are going to do it – do it well This is the first of five thoughts ...
80% of customers attracted to authenticity
focus on the community, not sales This is the last of five thoughts regarding the importance of connecting ...
81% say brand communities have more traffic
embrace conversational commerce This is the fourth of five thoughts regarding the importance of connecting and the power ...
72% use customer collaboration to drive research
embrace customer collaboration This is the third of five thoughts regarding the importance of connecting and the power ...
COMMUNICATION – CONNECTION – COMMUNITY
The Future of Marketing INSIGHT When I discuss the successful practices of large and successful corporations with SMEs, I ...
96% see value in customer collaboration
consider building a community This is the first of five thoughts regarding the importance of connecting and the ...