16 times greater lifetime value when referred

QUESTION - how do I maximise repeat business and referral rates?THOUGHT – make it easy to repeat ...

84% of B2B relationships start with a referral

QUESTION - how do I maximise repeat business and referral rates?THOUGHT – develop and leverage relationships Research ...

52% see repeat business as major driver of profitability

QUESTION - how do I maximise repeat business and referral rates? THOUGHT – reinforce emotional decisions A recent study ...

83% of customers are willing to refer but………

QUESTION - how do I maximise repeat business and referral rates?THOUGHT – create evangelists There are few ...

92% of people trust referrals from friends

QUESTION - how do I maximise repeat business and referral rates? THOUGHT – be remarkable There is a fun ...

67% just will not return

QUESTION - how do I maximise repeat business and referral rates?THOUGHT – deliver everything that you promisedThe ...

68% leave because the vendor does not care

QUESTION - how do I maximise repeat business and referral rates?THOUGHT – show that you careI have ...

80% from 20% rule – alive and well

QUESTION - how do I maximise repeat business and referral rates?THOUGHT – embrace lifetime valueDonald Trump, like ...

22% don’t understand CRM

QUESTION - how do I maximise conversion rates?THOUGHT – build and leverage relationshipsA survey conducted by Salesforce ...

20% test their value proposition

QUESTION - how do I maximise conversion rates? THOUGHT – demonstrate your value proposition I read with incredulity a ...

70% of small businesses owners monitor in their head

QUESTION - how do I maximise conversion rates?THOUGHT – monitor, review, and change your strategyWhat is the ...

95% respond positively to content

QUESTION - how do I maximise conversion rates?THOUGHT – educate your prospectsThe last thought in this series ...