Be someone others want to engage with

3% of people consider salespeople trustworthy How would you feel about engaging with someone you don’t trust? While ...

The confidence you need is within

85% of women opt out of life activities Anyone who has ever managed a team of people involved ...

Show charisma or get out of marketing

50% innate and 50% learned Some people have a charisma that seems to enable then to connect and ...

Stop speaking like a transported convict

38% of a presenter’s impact is how they say it This paper has already addressed research that shows ...

Looking good really does matter

90% say appearance effects client perceptions  This is a difficult subject for me to write about because I ...

Stop talking and start listening

9% writing, 16% reading, 30% speaking, and 45% listening Have you ever had a conversation where the other ...

Your lack of authenticity is costing you business

63 per cent of customers would buy from an authentic brand It is very difficult to establish a ...

Customer engagement follows staff engagement

15% employee engagement is common and dangerous Most businesses I come across operate on the belief that they ...

Your customer is judging you right now

87% of executives rate reputation damage as more important as any other strategic issue Highlighting the importance of personal ...

Proritise EQ over IQ

70% of the time average IQ trumps high IQ There is a commonly held view that IQ, or ...

Find that essential empathy

90% of employees view empathy as important ‘Researchers generally define empathy as the ability to sense other people’s ...

To communicate – look beyond words

55% of the impact of face to face contact is facial expressions Before we can begin to enhance ...