greed is good – sell more to each customer As the new year gets underway, it seems sensible to ask ourselves what our priorities should be for 2019. Clearly, priorities vary from business to business, but as the economy threatens to tighten, and the pressure on return on investment continues to dog us, there are […]

greed is good – sell more to each customer As the new year gets underway, it seems sensible to ask ourselves what our priorities should be for 2019. Clearly, priorities vary from business to business, but as the economy threatens to tighten, and the pressure on return on investment continues to dog us, there are things we should all have as priorities in 2019 – or perhaps any year. This is the third of ten THOUGHTS addressing suggested priorities for 2019. How many times have you walked into a store, made a purchase and just walked out, without the salesperson making related purchase suggestions? How often have you visited a website, made a purchase and not had a related purchase suggested to you? No only is this a problem in terms of failure to maximise revenue, it can also be an issue in terms of reduced customer satisfaction and the reduced…