US$166 billion and counting

understand what a brand is and what branding involves The Professor of Clinical Marketing at NYU, one of ...

64% cite shared values as a purchase driver

demonstrate added value always and especially when you do not want to compete on price Competing on price ...

1,700,000,000 and growing

look beyond the usual There are more than 25,000,000 people living in Australia today, and it is estimated ...

84% of businesses focusing on CX increase revenue

focus on offering an excellent customer experience The experience your customers enjoy (or not) when they interact with ...

70% fail to display a strong call to action

make life easier for users Some 89% of consumers say that they trial a competitor following a poor ...

82% of consumers like reading

have a blog and make it worth reading Some 89% of consumers say that they trial a competitor ...

47% expect 2 seconds or less

drive download times down Some 89% of consumers say that they trial a competitor following a poor online ...

95% don’t trust a degraded design

95% don’t trust a degraded design get the aesthetics right Some 89% of consumers say that they trial a ...

82% multiscreen

ensure your site is right on all devices Some 89% of consumers say that they trial a competitor ...

81% want 24/7 response times

get your service offering right This is the final of five thoughts dealing with the reasons why some ...

64 million at Amazon

get the range and variety right This is the fourth of five thoughts dealing with the reasons why ...

90% experience a lack of trust

ensure you are trusted This is the third of five thoughts dealing with the reasons why some e-commerce ...