79% of your customers want you to demonstrate

don’t say it, demonstrate it The experience your customers enjoy (or not) when they interact with your business ...

92% say that personalisation is ‘crucial’

personalise you customers experience The experience your customers enjoy (or not) when they interact with your business is ...

84% of businesses focusing on CX increase revenue

focus on offering an excellent customer experience The experience your customers enjoy (or not) when they interact with ...

70% fail to display a strong call to action

make life easier for users Some 89% of consumers say that they trial a competitor following a poor ...

82% of consumers like reading

have a blog and make it worth reading Some 89% of consumers say that they trial a competitor ...

47% expect 2 seconds or less

drive download times down Some 89% of consumers say that they trial a competitor following a poor online ...

95% don’t trust a degraded design

95% don’t trust a degraded design get the aesthetics right Some 89% of consumers say that they trial a ...

82% multiscreen

ensure your site is right on all devices Some 89% of consumers say that they trial a competitor ...

81% want 24/7 response times

get your service offering right This is the final of five thoughts dealing with the reasons why some ...

64 million at Amazon

get the range and variety right This is the fourth of five thoughts dealing with the reasons why ...

90% experience a lack of trust

ensure you are trusted This is the third of five thoughts dealing with the reasons why some e-commerce ...

70% want to shop anytime, anyhow

make it as easy as possible This is the second of five thoughts dealing with the reasons why ...