Proritise EQ over IQ
70% of the time average IQ trumps high IQ There is a commonly held view that IQ, or ...
Find that essential empathy
90% of employees view empathy as important ‘Researchers generally define empathy as the ability to sense other people’s ...
To communicate – look beyond words
55% of the impact of face to face contact is facial expressions Before we can begin to enhance ...
Stop missing out on referrals
84 percent of B2B decision makers start the buying process with a referral Businesses that rely on advertising ...
Sack every sales person lacking persistence
8 – 18 cold calls before reaching a prospect It is one thing to make a cold call, ...
After 30 seconds it can be too late
30 seconds to form a first impression Personal engagement with a prospect, or anyone for that matter, is ...
Avoid joining the growing list of retail failures
78% of customers say poor customer service makes them lose trust in a brand Personal engagement of often ...
Engage personally or burn cash
98% of top salespeople report that say relationships are the most important driver new business There is arguable ...
It is know-who not know-how that drives business
47% say reputation – 27% say relationship There is an erroneous belief held by many in professional services ...
Texting might be costing you a fortune
78% of millennials would rather a telephone plan with no calls and unlimited data I struggle to get ...
Look your target in the eye
85% say face to face contact builds stronger and more meaningful relationships In 2020, it is difficult to ...
Focus more resources on lifetime value
300% more for repeat than first-time customers The real limitation of advertising is that it does not fully ...